Privacy Policy
How Neighborhood Nerd LLC collects, uses, and protects your information — including SMS/text messaging
Last updated: June 7, 2026
Overview
Neighborhood Nerd LLC ("Neighborhood Nerd," "we," "us," or "our") provides local, in-home technology support in Grand Blanc, Michigan and the surrounding area. This Privacy Policy explains what information we collect through our website (www.neighborhoodnerd.tech) and our services, how we use it, how we share it, and the choices you have. By using our website or contacting us, you agree to this Privacy Policy.
Information We Collect
Information you give us. When you submit our contact form or reach out to us, we collect your name, phone number, email address (optional), and any details you choose to share about your tech issue. If you check the SMS opt-in box on our contact form, we also record your consent and mobile number so we can text you.
Information collected automatically. Like most websites, we collect limited usage data — such as pages visited, approximate location, and device and browser type — using cookies and Google Analytics, to understand how our site is used and to improve it.
How We Use Your Information
- To respond to your request and to schedule and provide tech-support services.
- To send you service updates, booking and appointment reminders, and customer-support messages related to your request — by phone, email, or (if you opt in) text message.
- To operate, maintain, secure, and improve our website and services.
- To comply with applicable law and protect our legal rights.
SMS / Text Messaging
If you opt in by checking the box on our website contact form, Neighborhood Nerd LLC may send you text messages such as booking and appointment reminders and customer-support updates. Message frequency varies. Message and data rates may apply. Reply HELP for help or STOP to opt out at any time. Consent to receive text messages is not a condition of any purchase. See our full SMS Terms of Service below.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Neighborhood Nerd LLC does not share mobile numbers, text messaging originator opt-in data, or consent with any third parties or affiliates for marketing or promotional purposes.
Mobile information may be shared only with subcontractors and service providers that support the delivery of SMS services, such as messaging platforms, telecommunications providers, or customer support vendors. This information is used solely to provide and operate the messaging service.
All other use case categories exclude text messaging originator opt-in data and consent. This information will not be shared with any third parties.
How We Share Information
We do not sell or rent your personal information, and we never share your mobile opt-in data with third parties or lead generators for their marketing purposes. We share information only with trusted service providers who help us run our business — such as our text-messaging platform, email provider, and website analytics — and only as needed to provide our services. These providers are required to protect your information and may not use it for their own purposes. We may also disclose information if required by law.
Cookies & Analytics
Our website uses cookies and Google Analytics to measure traffic and improve your experience. You can disable cookies in your browser settings and opt out of Google Analytics using Google's opt-out browser add-on. Disabling cookies will not affect your ability to contact us.
Data Security & Retention
We use reasonable administrative and technical measures to protect your information, and we keep it only as long as needed to provide our services and meet legal obligations. No method of transmission over the internet is 100% secure, but we work hard to safeguard your data.
Your Choices & Rights
- Text messages: reply STOP at any time to unsubscribe, or HELP for assistance.
- Email & phone: ask us to stop contacting you at any time.
- Access or deletion: contact us to access, correct, or delete the personal information we hold about you.
Children's Privacy
Our website and services are not directed to children under 13, and we do not knowingly collect personal information from children.
Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. Please review it periodically.
SMS Terms of Service
By opting in to SMS messages from Neighborhood Nerd LLC, you agree to receive text messages for customer support, service updates, booking and appointment reminders, and other communications related to your account.
- You can cancel the SMS service at any time. Just text STOP to us. After you send the SMS message "STOP" to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, just sign up as you did the first time and we will start sending SMS messages to you again.
- If you are experiencing issues with the messaging program, you can reply with the keyword HELP for more assistance.
- Carriers are not liable for delayed or undelivered messages.
- As always, message and data rates may apply for any messages sent to you from us and to us from you. Message frequency varies. If you have any questions about your text plan or data plan, it is best to contact your wireless provider.
Contact Us
Neighborhood Nerd LLC
Grand Blanc, Michigan
Phone: (810) 771-2990
Email: steven@neighborhoodnerd.tech
Web: www.neighborhoodnerd.tech